System Administrator 2-IT

Responsibilities

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with supervision.
• Replaces server components and upgrades servers for existing customer base, under close supervision.
• Monitors, reviews, and analyzes ticket queues and system logs or console alarm error messaging assigned environments, addressing basic incidents and escalating more complex or unresolved issues to senior technicians.
• Implements technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs), and escalates issues that affect maintaining the environments with guidance.

Qualifications

• Learns and follows all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor and/or data center site rules, and signs-off.
• Follows implemented required security controls.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, within defined scope.