System Administrator 2

About the role

Synergy ECP, a platform company with Falfurrias Capital Partners, provides a broad range of services to the defense and intelligence industries. Our capabilities are focused on software engineering, cybersecurity, system engineering, and IT services. We have a client list that includes numerous Fortune 100 companies, in addition to multiple US government agencies and US military services. Synergy ECP possesses pertinent and highly valued credentials, specialized certifications, and clearance levels to secure our clients' computer networks and information.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Qualifications

• Required Clearance: Candidate must have a TS/SCI polygraph clearance
• Required Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Required Experience: Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Four (4) years of experience with Service Management (ITSM) is required.
• Required Certification: Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification.