Switchboard PBX Operator PRN
Hourly wage estimate: $14.25 - $17.10. Factors such as skills, experience, and comparison to other employees in the role may determine your actual salary.
About the role
As our Switchboard PBX Operator, you will promptly answer all incoming calls and assist in placing outgoing calls, overhead page appropriate personnel, and greet all hospital visitors while providing accurate hospital directions. You will respond to code phone or code wall panel alarms, prioritizing them over any calls except fire alarms, ensuring appropriate personnel are notified. You will monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. Additionally, you will answer hospital visitor questions and complaints, seeking guidance from the Director of Security as appropriate, place and process long-distance and Watts Line calls for various departments and doctors' offices, assist patient rooms with local and long-distance call placement and billing inquiries, and process, forward, and deliver patient mail and flowers with assistance from volunteer staff.
Requirements
- 2 to 5 years’ experience as a switchboard operator or in customer service is preferred
- Medical terminology is a plus
- Ability to work weekday nights mixed with rotating weekend day shifts (7a-7p)
Benefits
Stone Springs Hospital Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs may include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts
Note: Eligibility for benefits may vary by location and position.
About the company
StoneSprings Hospital Center has provided quality healthcare services since 2015. We offer patients access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Medical services include a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery, and maternal/child health. At StoneSprings Hospital Center, our "care like family" culture extends to our patients, our people, and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare, our parent company, has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.