Switchboard PBX Operator PRN

Frisbie Memorial Hospital · Rochester, NH · 1 wk ago

On-siteAdministrativePart-time

About the role

As a Switchboard PBX Operator at Frisbie Memorial Hospital, you will staff the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires comprehensive knowledge of the hospital, its services, and personnel to ensure efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

Responsibilities

Provide information and directions to patients, visitors, and staff.
Operate telecommunication systems to answer, assess, and route calls.
Respond to and manage emergency requests and alarms.
Maintain a clean and organized workspace in both the lobby and telecommunication office.
Ensure confidentiality of all employee, physician, and patient information.
Greet, direct, and assist visitors and patients at the Information Desk.
Operate Spok Console Suite to provide information and directions.
Act as an informational resource regarding all departments and services.
Work with Admissions, Security, Valet Service, and Patient Transport Services.
Maintain the lobby area, ensuring cleanliness and availability of PPE.
Contact Environmental Services and Facilities for maintenance issues.
Answer all incoming calls from the general public, patients, physicians, and staff.
Route calls to the appropriate location as directed by department guidelines.
Utilize the public address system for emergency notifications and routine announcements.
Assist staff, physicians, and patients in placing outgoing calls.
Maintain awareness of changes to off-shift and on-call staff and physicians.
Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
Stay current on all inter-department communications through department and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal reports between shifts.
Participate in assigned roles in disaster drills and other emergency situations.
Properly dispose of all PHI at the end of each shift.
Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard.

Requirements

High School Graduate / GED required.
1 year of hospital switchboard/communications experience preferred.

Benefits

Frisbie Memorial Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include some or all of the following:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
Wellbeing support, including free counseling and referral services.
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location and position.

About the employer