Switchboard PBX Operator PRN
Hourly wage estimate: $13.00 - $15.60 per hour. Factors such as skills, experience, and comparison to other employees in this role may determine your actual salary.
About the role
As our PBX Operator PRN, you will promptly answer all incoming calls and assist in placing outgoing calls, overhead page appropriate personnel, greet all hospital visitors, and provide accurate hospital directions. You will respond to code phone or code wall panel alarms, prioritizing all calls except fire alarms, and ensure appropriate personnel are notified. You will monitor fire panel alarms and phones, contacting the fire department and appropriate personnel when needed. Additionally, you will address hospital visitor questions and complaints, seeking guidance from the Director of Security as needed. Other responsibilities include placing and processing long-distance and Watts Line calls for various departments and doctors' offices, assisting patient rooms with local and long-distance calls, and processing, forwarding, and delivering patient mail and flowers with the help of volunteer staff.
Requirements
- 2 to 5 years’ experience as a switchboard operator or in customer service is preferred
- Medical terminology is a plus
Benefits
Retreat Doctors' Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs may include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts
Note: Eligibility for benefits may vary by location and position.