Switchboard PBX Operator

Hourly wage estimate: $13.00 - $15.60 per hour. Factors that may determine your actual salary include your specific skills, years of experience, and comparison to other employees in this role.

About the role

As our PBX Operator, you will promptly answer all incoming calls and assist in placing outgoing calls, overhead page appropriate personnel, greet all hospital visitors, and provide accurate hospital directions. You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, ensuring appropriate personnel are notified. You will monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. Additionally, you will answer hospital visitor questions and complaints, seeking guidance from the Director of Security as appropriate, place and process long-distance and Watts Line calls for various departments and doctors' offices, assist patient rooms with local and long-distance call placement, and process, forward, and deliver patient mail and flowers with assistance from volunteer staff.

Requirements

• 2 to 5 years’ experience as a switchboard operator or in customer service is preferred
• Medical terminology is a plus

About the employer

TriCities Hospital has provided quality healthcare services since 1915, offering patients access to trained physicians and advanced technology. With over a century of pioneering healthcare, our 140+ bed hospital is one of the leading acute care facilities in the Tri-Cities Region. A top-performing hospital recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is stroke and chest pain accredited.

At TriCities Hospital, our "care like family" culture extends to our patients, our people, and our community. HCA Healthcare, our parent company, has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times and has spent an estimated $3.7 billion in recent years on charitable care, uninsured discounts, and other uncompensated expenses.

Benefits

TriCities Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.