Switchboard PBX Operator

About the role

As our Switchboard PBX Operator you will answer and route all calls in a prompt, courteous, and pleasant manner and provide monitoring of all essential alarm systems to start responses to alarm activators.

• Demonstrate ability to operate console unit promptly and efficiently
• Accurately identify and take appropriate action for the following situations when they occur: Code Red (fire), Code Blue (CPR), Code Yellow (disaster), and bomb threats
• Properly use paging system and exercise discretion in keeping paging to a minimum
• Monitor all alarm systems (fire, oxygen, burglar, vacuum, etc.) and take appropriate action in event of an alarm activation
• Maintain current roster of patient room assignments and refer all patient information calls to appropriate designated person
• Treat all information obtained as confidential and communicate the information only through the designated administrative channels
• Maintain listing of department extensions and current listing of department heads

Requirements

• 1 year experience as a switchboard operator or in customer service is preferred
• Medical terminology is a plus

Benefits

Reston Hospital Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.

Pay

The typical wage range for this role is $14.25 - $17.10 per hour. Factors that may determine your actual salary include your specific skills, years of experience, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.

About the company

Reston Hospital Center has provided quality healthcare services since 1986. Our 230+ bed hospital is one of the region's leading acute care facilities in Reston and the growing Northern Virginia region. We offer:

• A full range of medical services, including 24-hour emergency care
• Specialized maternal/child health and surgical services on both an inpatient and extensive outpatient basis
• Urological services including lithotripsy
• Cancer care with state-of-the-art radiation therapy, rehabilitation therapy programs, and a wide array of diagnostic imaging capabilities

Reston Hospital Center is a certified Stroke Center, certified Total Joint Center, and the only accredited Chest Pain Center in Northern Virginia. We are the only hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.

HCA Healthcare, our parent company, has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.