Switchboard PBX Operator
Hourly Wage Estimate: $14.25 - $17.10 / hour. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
About the role
As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and provide accurate hospital directions. You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, ensuring that appropriate personnel are notified. Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate. You will place and process long distance and Watts Line Calls for various departments and doctors' offices. Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines. You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.
Requirements
- 2 to 5 years’ experience switchboard operator/customer service experience is preferred
- Medical terminology is a plus
- Possess the ability to work weekday nights mixed with rotating Weekend day shift 7a-7p
Benefits
StoneSprings Hospital Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Note: Eligibility for benefits may vary by location.
About the company
StoneSprings Hospital Center has provided quality healthcare services since 2015. We give patients access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Our medical services include a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery and maternal/child health.
At StoneSprings Hospital Center, our "care like family" culture extends to our patients, our people and our community. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.