Switchboard PBX Operator

Hourly wage estimate: $13.00 - $15.60 per hour. Factors such as skills, experience, and internal comparisons may determine your actual salary.

About the role

As our Switchboard PBX Operator, you will promptly answer all incoming calls and assist in placing outgoing calls, overhead page appropriate personnel, greet all hospital visitors, and provide accurate hospital directions. You will respond to code phone or code wall panel alarms, prioritizing all calls except fire alarms, and ensure appropriate personnel are notified. You will monitor fire panel alarms and phones, contacting the fire department and appropriate personnel when needed. Additionally, you will address hospital visitor questions and complaints, seeking guidance from the Director of Security as needed, place and process long-distance and Watts Line calls for various departments and doctors' offices, assist patient rooms with local and long-distance call placement and billing inquiries, and process, forward, and deliver patient mail and flowers with assistance from volunteer staff.

Requirements

• 2 to 5 years’ experience as a switchboard operator or in customer service is preferred
• Medical terminology is a plus
• Ability to work evenings and nights, either 3p - 11p or 11p - 7a

Benefits

Parham Doctors' Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.