Switchboard PBX Operator

About the role

The Switchboard PBX Operator staffs the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

Responsibilities

• Provide information and directions to patients, visitors, and staff.
• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in both the lobby and telecommunication office.
• Ensure confidentiality of all employee, physician, and patient information.
• Greet, direct, and assist visitors and patients at the Information Desk.
• Operate Spok Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Work with Admissions, Security, Valet Service, and Patient Transport Services.
• Maintain the lobby area, ensuring cleanliness and availability of PPE.
• Contact Environmental Services and Facilities for maintenance issues.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Routinely route calls to the appropriate location as directed by department guidelines.
• Utilize the public address system for emergency notifications and routine announcements.
• Aid staff, physicians, and patients in placing outgoing calls.
• Maintain awareness of changes to off-shift and on-call staff and physicians.
• Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
• Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal report between shifts from colleagues.
• Participate in assigned role in disaster drills and other emergency situations.
• Properly dispose of all PHI at the end of each shift.
• Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard.

Qualifications

• A High School Graduate / GED is required.
• One year of hospital switchboard/communications experience is preferred.

Benefits

Catholic Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

Pay

Details about pay are not specified in the provided job posting.

Schedule

The schedule is Full Time, open to working 3p-11p or 11p-7a with some weekends and holidays.