PBX Switchboard Operator-PBX Operations

Schedule

Variable

Location

Near East Office Building 431 S. 18th Street Columbus, Ohio 43205

Job Description

Answers incoming calls, relays emergency messages, contacts personnel as necessary, directs them where they are needed, and reports any telephone problems.

Essential Functions

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Affords assistance in training and onboarding new staff.

Education Requirement

High School Diploma or equivalent, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.
• Ability to retain and repeat pertinent information.

Experience

Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Physical Requirements

• OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving
• FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
• CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, Sitting

Additional Physical Requirements

(not specified)