PBX Operator

About the role

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.

Core job duties and responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Maintains communication systems by monitoring alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs.
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Physical requirements

• Able to sit for extended periods of time.
• Able to read and write legibly.

Working environment

• Standard office environment.

Skills and abilities

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.