PBX Operator

Key Responsibilities

• Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system.
• Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
• Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required.
• Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
• Aid guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
• Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
• Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
• Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
• Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.

Education, Skills, And Experience

• A high school diploma or equivalent is required.
• Additional education or training in hospitality or communication-related fields is preferred.
• Excellent verbal communication skills, including a pleasant and articulate phone manner.
• A strong customer service orientation with the ability to handle calls professionally and empathetically.
• Proficiency in operating PBX systems and telephone switchboards.
• Strong multitasking abilities to efficiently manage multiple calls and inquiries.
• Familiarity with resort services, facilities, and local attractions to provide guests with accurate information.
• Prior experience as a PBX Operator or in a similar communication-related role is preferred.
• Experience in a resort or hospitality environment is beneficial.
• Able to work weekends, holidays, overtime, and rotating schedules.

Physical Requirements

• Able to reach periodically.
• Visually look at a computer for extended periods.
• Sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities can occur inside and outside.
• Repetitive hand motions, such as typing.

Our Work Culture & Environment

We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, Service Savvy and Insightful Innovations—and fosters a culture built on TOGETHERNESS. At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life!

Workplace

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• A robust paid time off policy
• Parenthood and grandparenthood leave
• Family and pet bereavement leave
• Unique policies in support of our team and significant relationships in their lives