PBX Operator

About the role

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator, in our communications department.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Requirements

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
• Previous PBX experience preferred
• Previous experience in office or receptionist
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience preferred

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires)

Skills

• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience preferred

Benefits

Full benefits at Prime Healthcare

Pay

Variable

Schedule

Per Diem (PD/PRN)