Switchboard PBX Operator

About the role

Responsible for routing calls into and out of the facility with an expectation of providing good customer service to all callers. Responsible for responding to emergencies/codes by following proper protocol and notifying appropriate internal and external parties.

Responsibilities

• Route calls into and out of the facility.
• Provide good customer service to all callers.
• Respond to emergencies/codes by following proper protocol and notifying appropriate internal and external parties.

Requirements

• Previous PBX and/or hospital experience helpful, but not required.
• Customer service skills required.
• Communication skills necessary to communicate with patients, physicians, staff, public, and administration.
• Ability to handle multiple tasks and maintain organization.
• Detail oriented.
• Possess skills to make decisions upholding hospital/department policy and procedures.
• Able to work under heavy demands and a stressful environment with frequent interruptions.
• Clear English diction for overhead paging and communication of emergency situations.
• Clerical skills, such as typing and telephone required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100%