Switchboard Operator

Schedule

Monday–Friday, 7:00 AM–2:30 PM

Responsibilities

• Answer all incoming calls promptly, greet callers professionally and courteously, and route them to the appropriate department or individual based on evaluation of the caller’s needs.
• Carry out paging procedures for employees, providers, rapid-response teams, and other essential personnel, including during emergency or disaster situations.
• Act as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfer calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinate communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid-response staff as needed.
• Screen and verify demographic information, correct errors as needed, and organize paperwork accurately, including inpatient documentation for the Business Office.
• Provide instructions to patients for accessing external operators for long-distance calls and assist with any other general inquiries.
• Maintain detailed records of all pages, notifications, and calls as required by facility protocols.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.
• Perform other duties as assigned.

Requirements

• 0–2 years of experience in customer service, call center, or healthcare setting required.
• 1–2 years of switchboard experience preferred.

Skills

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.