Switchboard Operator

About the role

Responsible for answering all incoming and in-house calls to the Hospital switchboard. Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and Hospital associates. Successfully completes annual Competency Validation.

Core competencies

• Demonstrates the ability to answer and manage all incoming phone calls to the main Hospital phone number.
• Demonstrates the ability to manage internal Hospital communications of interdepartmental phone calls, pagers, and intercom system.
• Demonstrates the ability to appropriately respond and follows Emergency code protocol per emergency response plan.
• Demonstrates the ability to accurately contact on call providers per departmental protocols.

Responsibilities

• Responds and follows established Hospital Procedures when initiating all "Codes".
• Utilizes available resources to communicate with Hospital associates and Physicians.
• Maintains an updated and accurate On-Call list.
• Performs assigned duties during normal scheduled time.
• Maintains the cash box and handles payments per Hospital and departmental policy.
• Is knowledgeable and utilizes the Hospital information system per Hospital policy/procedure.
• Maintains appropriate logs as required by Hospital policy and procedure.
• Performs similar or related duties as assigned.

Qualifications

Associate can deliver required care/service appropriate to patients/customers.