Switchboard Operator

Summary

This position represents Confluence Health during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.

Essential Functions

• Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
• Handles emergency calls in a timely and effective manner in a fast paced environment.
• Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
• Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging.
• Revise on-call schedules for Clinical and Ancillary Departments.
• Updates communications database.
• May train to scan patient records directly into our EMR.
• Other duties as assigned.

Qualifications

• High level of phone and customer service experience.
• Basic computer skills.
• Able to read, write and communicate in English.
• Desired: Previous phone operating or dispatching experience.
• Able to read, write and communicate in English and Spanish.
• High School diploma or equivalent (GED).

Physical/Sensory Demands

• Walking – Occasional
• Sitting/Standing – Continuous
• Reaching: Shoulder Height – Occasional
• Reaching: Above shoulder height – Occasional
• Reaching: Below shoulder height – Occasional
• Climbing – Occasional
• Pulling/Pushing: 25 pounds or less – Occasional
• Pulling/Pushing: 25 pounds to 50 pounds – Occasional
• Pulling/Pushing: Over 50 pounds – Occasional
• Lifting: 25 pounds or less – Occasional
• Lifting: 25 pounds to 50 pounds – Occasional
• Lifting: Over 50 pounds – Occasional
• Carrying: 25 pounds or less – Occasional
• Carrying: 25 pounds to 50 pounds – Occasional
• Carrying: Over 50 pounds – Occasional
• Crawling/Kneeling – Occasional
• Bending/Stooping/Crouching – Occasional
• Twisting/Turning – Frequent
• Repetitive Movement – Continuous

Job Classification

FLSA: Non-exempt
Hourly/Salary: Hourly

Physical Exposures

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential – No
• Lighting – No
• Noise – Yes
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No