Switchboard Operator

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier.

About the role

At Rutherford Regional Health Hospital, we are committed to delivering high-quality healthcare with compassion, professionalism, and a patient-first approach. Our experienced physicians, nurses, and clinical staff work collaboratively to provide personalized care, guide patients through every step of their healthcare journey, and support the best possible outcomes. From preventive services and diagnostics to treatment, surgery, and recovery, we strive to create a welcoming, supportive, and healing environment for every patient and their family.

Responsibilities

• Prioritize and respond to multiple calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to protocols.
• Route calls and inquiries appropriately while providing professional customer service and maintaining strict patient confidentiality (HIPAA).
• Deliver accurate overhead announcements, emergency code pages, and disaster notifications to authorized personnel.
• Monitor emergency alarms and communication systems and promptly notify appropriate parties when action is required.
• Operate multiple communication systems, including switchboards, radios, phones, paging systems, and computer applications with basic data entry.
• Maintain accurate records, including call logs, patient room status, admissions/discharges, employee contacts, and disaster files.
• Demonstrate reliability and teamwork, with flexibility to work varied shifts, including nights, weekends, and holidays.

Requirements

• High school diploma or equivalent required.
• Strong communication skills with the ability to interact professionally with patients, visitors, staff, and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.
• Strong multitasking and technical skills with the ability to operate multiple communication systems simultaneously.
• Strong critical thinking skills with the ability to make sound decisions and work independently with minimal supervision.
• Detail-oriented with strong organizational skills to maintain accurate logs, records, and documentation.
• One year of experience in telecommunications, switchboard operations, or general office work preferred.
• Flexibility to work varied shifts, including nights, weekends, and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes, protocols, and paging procedures.

Benefits

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers comprehensive benefits:

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Schedule

PRN

About Us

Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.