Surgical Services Scheduler - Urology

Location: 2660 Main St, Bridgeport (10438)
Schedule: Monday - Friday

About the Organization

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician-led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care, and more than 30 different specialties.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust benefits package
• Generous PTO to promote work/life balance
• Special interest groups
• Referral bonus program (top leader number of employee referrals in the industry)
• Wellness programs
• Employee discount programs
• Supportive culture with awards & recognition
• Flexible scheduling
• Rewarding compensation and 401K with company match
• Clinical specialty opportunities
• Tuition reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental, and vision coverage options
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Collaborative and supportive environment with state-of-the-art equipment
• Discounts on services, products, and optional coverages (e.g., movie tickets, pet insurance, travel, and more)

Responsibilities

• Schedule hospital-based procedures/surgeries in accordance with physician’s orders and insurance requirements
• Ensure all necessary paperwork and required tests needed prior to surgery are accurately completed
• Clearly communicate pre- and post-surgery instructions to patients
• Reconcile all dropped charges to ensure they match authorized procedures and escalate to appropriate parties if necessary
• Maintain and manage resources, including insurance portal access, and provide consistent documentation in EPIC to support obtained insurance authorization
• Communicate changes in payer and/or federal regulatory guidelines to manager, pharmacy staff, providers, and other clinical departments as applicable
• Provide pre- and post-surgery instructions to patients and obtain completed consent forms and required tests or preparations
• Prepare and distribute surgery packets to patients
• Keep physician and clinical staff informed regarding pre-op testing and maintain updated documentation and charts for physician review
• Coordinate with hospital staff for scheduling according to assigned block time and collaborate with hospital teams for inpatient case coordination and add-ons
• Ensure necessary H&P, surgical clearance, blood work, and other patient tests are completed
• Scan all necessary clinical documents
• Contact insurance companies to obtain pre-certification of surgeries based on booking sheet and document in chart
• Maintain and obtain all surgical authorizations and update surgical authorizations with changes related to booked cases

Requirements

• Three years of experience in a healthcare setting required
• Knowledge of medical and insurance terminology, CPT, and ICD-10 coding
• Computer skills; experience with practice management software preferred
• Exceptional organization skills and attention to detail
• Ability to communicate in other languages is highly desirable