Supporting Documentation Supervisor

At PHS, we help medically complex kids live their best lives—at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first. Position: Supporting Documentation Supervisor Location: Houston, Texas (Kirby Drive)Work Environment: 100% on-site / in officeSchedule: Monday–Friday, 8:00 a.m.–5:00 p.m.Additional Hours: This leadership position may require additional hours outside the standard schedule based on business, staffing, or operational needs The Role: The Supporting Documentation Supervisor provides daily direction, leadership, and support to the documentation and medical records team, ensuring excellent customer service and operational effectiveness. This role plays a critical part in maintaining documentation standards and process improvement while stepping in to support routine functions when needed. Lead & Develop Your Team Provide daily direction, coaching, and support to assigned staffConduct regular 1:1 meetings and provide ongoing feedbackLead department meetings and promote clear team communicationCoordinate schedules to maintain appropriate coverageHelp build an accountable, collaborative, and positive team environmentPartner with leadership to identify development and training opportunities Improve Quality & Processes Support Continuous Quality Improvement (CQI) initiativesDevelop and conduct departmental audits focused on accuracy and efficiencyIdentify workflow challenges and recommend practical solutionsImplement process improvements that support team and organizational goalsReview and update departmental work instructions and policies Support Training & Systems Partner with leadership to develop and implement training protocolsSupport consistent onboarding and ongoing employee developmentAssist with EHR development and effective system utilizationParticipate in department-related PIG meetings and initiatives Maintain Documentation & Compliance Standards Promote accurate and timely documentation within the EHREnsure HIPAA requirements and patient confidentiality standards are followedMaintain department competency and adherence to applicable internal and external requirementsReinforce consistent documentation practices across the team Keep Operations Moving Step in to support routine department functions when additional assistance is neededHelp resolve escalated or problematic documentation requestsIdentify operational barriers and work collaboratively toward solutionsMaintain ongoing communication with leadership regarding staffing needs, workflow concerns, department performance, and opportunities for improvement In this role, you’ll help create a department where: Team members understand expectations and have the support they need to succeedDocumentation is handled accurately, consistently, and efficientlyOperational challenges are identified and addressed proactivelyTraining and work instructions remain current and practicalTeams work collaboratively across departmentsQuality, compliance, customer service, and continuous improvement remain central to daily operations Qualifications 2+ years of supervisory or lead experience, preferably in healthcare administration, documentation, medical records, or a related environmentWorking knowledge of HIPAA requirements and EHR systemsDemonstrated ability to coach, develop, and support employeesStrong communication and interpersonal skillsExcellent organizational skills with the ability to manage competing prioritiesStrong critical-thinking and problem-solving abilitiesFamiliarity with quality assurance, auditing, and process improvementA collaborative leadership style and willingness to remain involved in day-to-day operations when needed The Company Pediatric Home Service is a pediatric home health agency that has provided high-quality DME and nursing services to medically fragile children since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube. Ready to make an impact? If you’re an experienced people leader who enjoys building strong teams, improving processes, and supporting high-quality healthcare operations, we encourage you to apply. Benefits Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance401(k) Matching to help secure your futureTuition Reimbursement to support your educational and professional growthProfessional Development & Learning Opportunities to expand your skills and knowledge in pediatric careA supportive and fulfilling work environment where your contributions directly impact children’s health and well-being Interested candidates should apply online at http://www.phscareers.com. We look forward to learning more about you and the skills you can bring to Pediatric Home Service! Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123