Supporting Documentation Specialist
Pediatric Home Service helps medically complex kids live their best lives at home with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that's committed to putting children and families first.
Location: Houston, TX
About the role
We are looking for a full time Supporting Documentation Specialist to join our exceptional customer service team who is committed to helping our patients thrive. Our Customer Service department is a fast-paced, high-energy environment and you'll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who all have the same dedication to serving medically complex children and their families.
Responsibilities
- Obtains supporting documentation as required for products and services provided
- Obtains prior authorizations required by insurance companies for products and services provided
- Obtains physician orders for products and services provided
- Complying with insurance benefits & completes data entry requirements
- Maintains all patient status information on an ongoing basis
- Maintains database of physician orders
- Collaborates with clinics and staff to gather needed information
- Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access