Supporting Documentation Specialist
Location: San Antonio, Texas
Schedule: Monday-Friday 8am-5pm
About the role
We are looking for a full time Supporting Documentation Specialist to join our exceptional customer service team who is committed to helping our patients thrive. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who all have the same dedication to serving medically complex children and their families.
Responsibilities
- Obtains supporting documentation as required for products and services provided
- Obtains prior authorizations required by insurance companies for products and services provided
- Obtains physician orders for products and services provide
- Complying with insurance benefits & completes data entry requirements
- Maintains all patient status information on an ongoing basis
- Maintains database of physician orders
- Collaborates with clinics and staff to gather needed information
- Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
- On-call duties/rotation may be required based on business need
- Other duties as assigned
Qualifications
- High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.
- Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills.
- A high level of initiative combined with a customer service mentality is also required.
- Durable medical equipment (DME) intake/ admissions experience preferred
- Experience in Brightree EHR a plus!
- Experience in obtaining title 19 with health care providers
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain