Supporting Documentation Specialist

About the role

We are seeking a full-time Supporting Documentation Specialist to join our dedicated customer service team. This position offers a dynamic, fast-paced environment where you'll engage in various in-person, email, and phone interactions. Your role will involve collaborating with clinics and staff to gather necessary information, maintaining patient status records, and ensuring compliance with HIPAA and PHS requirements.

Responsibilities

• Obtains supporting documentation as required for products and services provided
• Obtains prior authorizations required by insurance companies for products and services provided
• Obtains physician orders for products and services provided
• Completes data entry requirements and maintains all patient status information on an ongoing basis
• Maintains a database of physician orders
• Collaborates with clinics and staff to gather needed information
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need
• Performs other duties as assigned

Qualifications

• High school diploma or GED; one to six months related experience and/or training; or equivalent combination of education and experience
• Exceptionally organized, multi-tasking, problem-solving, and communication skills
• Strong keyboard skills
• A high level of initiative combined with a customer service mentality
• Durable medical equipment (DME) intake/admissions experience preferred
• Experience in Brightree EHR a plus!