Documentation Supervisor (CM)

Staff Supervision and Coaching

• Supervises and coordinates daily activities, coaches the team in self-management and cross-functionality, answers questions, and pairs experienced developers with newer staff to build skills.
• Monitors progress, keeps sprint work moving, and facilitates the removal of barriers to team progress.
• Evaluates the quality, completeness, and accuracy of individual and team output.
• Extracts pertinent updates from ServiceNow and delivers routine project and product status reports to customers and PLM leadership.
• Participates in technical review meetings to provide expertise, monitor budget and production progress, and resolve schedule or resource conflicts.
• Analyzes feedback, knowledge base items, and daily web updates to assign corresponding work directly from the backlog.

Scrum Master Responsibilities

• Serves as Scrum Master for the CM/Drafting department.
• Helps the team understand and implement Agile and Scrum theory, practices, and procedures.
• Takes the lead on organizing Scrum events including sprint planning, reviews, and daily standups.
• Keeps events positive, productive, and strictly within designated timeboxes.
• Implements team suggestions to continuously improve workflows and practices.

Product Owner Responsibilities

• Serves as Product Owner for the CM/Drafting department.
• Creates, removes, and organizes all CM/Drafting backlog items into their correct products, themes, and epics.
• Prioritizes items based on stakeholder needs, ensuring the backlog is highly transparent, visible, and understood by all.
• Reassigns backlog items between teams and adjusts team capacities within ServiceNow to balance workloads and optimize efficiency.
• Conducts continuous review of backlogs and team-added tasks to ensure alignment with overall project scope and deadlines.
• Audits and cleans up documentation in ServiceNow so parent projects maintain strictly accurate data.
• Reviews and formally approves completed user stories at the end of each sprint cycle.

TDP Lifecycle Support

• Manages change requests and change notification process through ARAS Innovator.
• Interfaces with Engineering and Vendors ensuring compliance with TDP Documentation.
• Manages TDP/deliverable reviews and responses working with suppliers as needed to remediate deficiencies.
• Travels within the United States up to 10% annually to support or perform maintenance documentation-related tasks and technical information collection.

Required Skills

• Must be able to obtain a public trust security clearance.
• Associates or higher-level degree preferred; will consider a combination of education, technical/military training, professional certifications, and work experience.
• At least 5 years of experience in the field or in a related area.
• Proficient with reviewing program deliverables, performing on-equipment verifications, planning and performing on-equipment validations.
• Proven knowledge of Project Lifecycle Management and Agile Methodology practices including performing and training Scrum Master and Product Owner duties.
• Proficient with MS Office or other productivity software suites and ServiceNow or other workflow management platforms.
• Experience using AutoDesk Inventor, AutoCAD, or SolidWorks to develop and revise 2D engineering drawings and 3D models of electro-mechanical equipment.
• Extensive knowledge of the drafting field required.
• Ability to complete extensive research for engineering drawing change requests.
• Ability to create change documentation records for engineering drawing change requests.
• Ability to use the Variant Management Module in the Product Lifecycle Management tool to define component variants in equipment.
• Ability to program variants in the Variant Management Module through the module’s scripting tool and load the configurations into the vault.
• Ability to assign variants to machines and track changes throughout the lifecycle of the mail processing equipment by uniquely identifying the mail processing equipment’s configuration.
• Ability to create and maintain datasets to build, operate, and/or maintain products.

Desired Skills

• Experience in managing people, including performance management and career coaching.
• Ability to plan and lead in a highly reactive environment to support programs and projects.
• Demonstrated analytical skills and excellent communication and presentation skills (oral and written).
• Strong attention to detail.
• Ability to successfully work on multiple projects concurrently (e.g., prioritize work as needed, work with multiple teams and stakeholder groups, etc.).
• Ability to work in a dynamic, collaborative, and results-driven environment.
• Ability to build and manage client relationships at all levels.
• Ability to think strategically to effectively assess clients’ situations and assemble solutions to meet business needs.