Documentation Support Coordinator

Tasks And Responsibilities

• Initiate, send, and appropriately manage outbound requests for patient medical record requests to support compliance audits, organizational risk assessments, and ongoing monitoring activities.
• Responsible for obtaining supporting documentation to demonstrate performance of medically necessary services.
• Affixes assistance with information gathering and analysis for internal risk management and audit processes.
• Frequently assists with special compliance assignments and projects.
• Keeps supervisor advised of compliance concerns which may lead to untimely or inaccurate completion of compliance audits, organizational risk assessments, and ongoing monitoring activities.
• Addresses problems as they occur.
• Affixes assistance with other areas of responsibility as requested by Supervisor of Regulatory Audits.

Qualifications

• Flexible, positive, excellent interpersonal and communication skills.
• Good knowledge of medical terminology and clinical documentation.
• Strong oral, written and interpersonal communication skills required.
• Demonstrates initiative, ability to work independently.
• Able to prioritize, organize, trouble-shoot, and problem solve.
• Must have ability to manage multiple and competing priorities.

Education|Experience

• High school diploma required, college degree preferred.
• Demonstrates a sound understanding of customer service principles and practices.
• Experience in medical terminology and documentation review is preferred.
• Experience with healthcare billing system solutions and Microsoft Office preferred.