Support Operations Coordinator

Full-time, associate-level role. 100% remote within the United States.

About the role

GoHiya is looking for a Support Operations Coordinator who can bring disciplined follow-through to workflow control across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies support operations coordination within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Success means workflow control is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history. For GoHiya, that result is measured through support operations coordination within contact center operations.

What helps you succeed

• Use Record Management and Reporting confidently when carrying out support operations coordination within contact center operations.
• Apply Customer Support without losing track of exceptions, owners, or deadlines tied to support operations coordination within contact center operations.
• Document Contact Center Operations decisions clearly enough that another teammate can follow the reasoning behind support operations coordination within contact center operations.
• Use sound judgment around Issue Escalation, especially when support operations coordination within contact center operations requires escalation instead of assumption.

Responsibilities

• Track the Support Operations Coordinator workflow at GoHiya by helping the team track unresolved exceptions through closure.
• Own the Support Operations Coordinator workflow at GoHiya by helping the team document process issues that repeatedly slow execution.
• Coordinate the Support Operations Coordinator workflow at GoHiya by helping the team keep recurring work organized by owner and status.
• Review the Support Operations Coordinator workflow at GoHiya by helping the team check incoming requests for completeness.
• Maintain the Support Operations Coordinator workflow at GoHiya by helping the team route work to the correct next step.
• Ensure remote execution is complete only when support operations coordination within contact center operations leaves workflow control accurate, secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $42,000–$62,000 per year.