Operations Support Coordinator

About the role

The Operations Support Coordinator at Sparkbit360 improves workflow control while supporting marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight. The position emphasizes accuracy and traceable follow-through over superficial speed within brand campaign operations.

Responsibilities

• Coordinate the workflow by helping the team check incoming requests for completeness.
• Review and route work to the correct next step within brand campaign operations.
• Maintain workflow by tracking unresolved exceptions through closure.
• Document process issues that repeatedly slow execution.
• Keep recurring work organized by owner and status.

Capabilities

• Use Service Operations and Business Support confidently in brand campaign operations.
• Apply Operational Reporting without losing track of exceptions, owners, or deadlines.
• Document Operations Coordination decisions clearly for teammates to follow.
• Use sound judgment around PR Campaign Support, especially when escalation is required.

What Matters Most

Success means workflow control is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.