Operations Support Coordinator
About the Role
We are looking for an Operations Support Coordinator who can bring disciplined follow-through to workflow control across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. This role focuses on operations support coordination within contact center operations, ensuring visibility of owners, evidence, and next actions.
Success Profile
- Use Quality Control and Deadline Management confidently when carrying out operations support coordination within contact center operations.
- Apply Exception Management without losing track of exceptions, owners, or deadlines tied to operations support coordination within contact center operations.
- Document Contact Center Operations decisions clearly enough that another teammate can follow the reasoning behind operations support coordination within contact center operations.
- Use sound judgment around Scheduling, especially when operations support coordination within contact center operations requires escalation instead of assumption.
Responsibilities
- Track the Operations Support Coordinator workflow by helping the team track unresolved exceptions through closure.
- Own the Operations Support Coordinator workflow by helping the team document process issues that repeatedly slow execution.
- Coordinate the Operations Support Coordinator workflow by helping the team keep recurring work organized by owner and status.
- Review the Operations Support Coordinator workflow by helping the team check incoming requests for completeness.
- Maintain the Operations Support Coordinator workflow by helping the team route work to the correct next step.
Success Measures
The practical outcome is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, that result is measured through operations support coordination within contact center operations.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $44,000–$66,000 per year.
About Execution
For this Operations Support Coordinator at GoHiya, remote execution is complete only when operations support coordination within contact center operations leaves workflow control accurate, secure, traceable, and ready for the next authorized teammate.