Support II - Desktop

Essential Duties & Responsibilities

• Interacts with office personnel on support related issues.
• Responds to all Help Desk tickets within one business day and creates relevant documentation.
• Distributes newly created documents to more experienced team members for review and posting on SharePoint.
• Follows standard escalation procedures.
• Utilizes existing documentation in the SharePoint system to complete recurring tasks.
• Basic troubleshooting of internal network issues.
• Works with Procurement Administrator to procure computer supplies within company guidelines.
• Administers user and email accounts at all offices.
• Documents recurring IT tasks.
• Follows closed Help Desk tickets with relevant documentation and distributes to more experienced team members for review and to post on SharePoint.
• Trains junior members in applicable policies/procedures.

Minimum Knowledge, Skills And Abilities Required

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