Desktop Support Level II
Tyto Athene, LLC · Chicopee, MA · 1 wk ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Requirements
- Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.).
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Strong customer support and customer service skills.
- Excellent communication skills (written and verbal).
- Experience working with ServiceNow and Print Release.
- Experience managing network modernization work or system projects of similar scope and complexity.
- Active IAT Level II Certification/Active "Security Plus" certification.
Location
On site support at Westover AFRB in Chicopee, MA.
Clearance
Active DoD "Secret" Clearance.