Desktop Support Technician

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Benefits

Langley is committed to being the best place you will ever work, beginning with our comprehensive employee benefits package:

• Affordable medical, dental, and vision plans
• Educational Assistance, encompassing books, lab fees, registration costs, and more
• Support for Student Loan Repayment
• Abundant Career Growth Opportunities

Time Off

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap
• 13 Paid Holidays, including your birthday and the day following Thanksgiving; Floating Holidays included
• Paid Sick Time for all team members

Financial Security

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting and a ROTH IRA option
• Company-covered short- and long-term disability insurance
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance
• Flexible Health Care and Dependent Care benefits

About the Role

Langley Federal Credit Union is hiring a Full-Time Desktop Support Technician to work a hybrid schedule from our Oyster Point Branch in Newport News, VA.

Under direct supervision, the Desktop Support Technician supports and maintains in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, testing, and upgrading hardware and equipment while ensuring optimal performance. The Desktop Support Technician will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

Responsibilities

• Ensures software configurations are consistent with defined standards
• Minimizes PC equipment downtime by completing periodic preventative maintenance as directed
• Provides Service Desk and desktop support as required for equipment including but not limited to computers, telephones, printers, monitors, peripherals, and other devices
• Escalates or refers issues to Senior Desktop Support Technician for assistance as appropriate
• Coordinates with outside service providers, 3rd party support, or other vendors for the repair or replacement of equipment
• Follows all asset management requirements and policies
• Assists with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals
• Supports work order or project-related tasks, including support of local area network and branch operation activities (branch or location openings, etc.)
• Receives and responds to incoming calls, pages, and/or e-mails regarding support issues using company-provided mobile devices and/or other computer equipment
• Serves in On-Call rotation and where availability is required as determined by a published schedule
• Constructs, installs, and tests customized configurations based on various platforms and operating systems

Requirements

• Technology-related 2-year degree or equivalent from a college, university, or technology school
• At least six months to one year of technology-related experience
• A+, Network+, or equivalent certifications preferred

Pay

Targeted pay range: $20.53 – $26.20 based on qualifications and experience

Skills

• Technical knowledge of network and PC hardware including printers and other desktop peripherals
• Working technical knowledge of current network protocols, operating systems, and standards
• Knowledge of principles and processes for providing quality customer service, including customer needs assessment and evaluation of customer satisfaction
• Skill in performing hands-on troubleshooting of computer and other technical equipment
• Skill in operating tools, components, and peripheral accessories
• Skill in active listening and giving full attention to what others are saying, asking appropriate questions, and not interrupting
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skill in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one
• Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to system goals
• Ability to recognize when something is wrong or likely to go wrong
• Ability to conduct research into PC issues and products
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions and find relationships among seemingly unrelated events
• Ability to read and interpret documents such as technical, operating, and maintenance instructions and procedure manuals
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Competencies

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl
• Must be able to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Occasional lifting up to 20 pounds is required
• Specific vision requirements include close vision (at 20 inches or less), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally works around the risk of electrical shock
• Noise level is typically moderate