Desktop Support Technician

About the Role

Our client is looking for a Desktop Support Technician for a 3-month contract in Laconia, NH 03246. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Required Skills & Experience

• 3+ years of desktop, deskside, or field support experience
• Strong knowledge of Windows 10 and Windows 11
• Experience supporting Microsoft Office and Microsoft 365 applications
• Experience using ServiceNow or similar ticket management systems
• Understanding of TCP/IP networking fundamentals
• Experience supporting printers, peripherals, scanners, and mobile devices
• Excellent customer service and communication skills
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment

Desired Skills & Experience

• Manufacturing or industrial environment experience
• Experience supporting Zebra or similar label printers
• Knowledge of network switches, wireless infrastructure, and Smart Hands support activities
• Familiarity with asset management and hardware lifecycle programs
• Relevant technical certifications (CompTIA A+, Network+, Microsoft, or equivalent)

Responsibilities

• End User Support: Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations. Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems. Provide VIP and executive support when required. Support Microsoft 365 applications and standard business productivity tools. Assist users with account access, device setup, and day-to-day technical issues.
• Device Deployment & Lifecycle Services: Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices. Perform hardware upgrades, break/fix repairs, and warranty coordination. Execute refresh, migration, and asset management activities. Maintain accurate asset inventory and asset tracking records. Support patching and device compliance activities according to customer standards.
• Site Technology Support: Support printers, label printers, handheld scanners, RF devices, and related workplace technology. Troubleshoot manufacturing-related endpoint devices and local site technologies. Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed. Perform technology setup and support for conference rooms and collaboration spaces.
• Infrastructure & Smart Hands Support: Provide onsite "hands and feet" support for customer infrastructure and network teams. Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures. Support cabling, rack, and equipment installation projects. Participate in site moves, adds, changes, and infrastructure upgrades. Coordinate with remote engineering teams during maintenance and project activities.
• Operational Excellence: Manage incidents and service requests through ServiceNow or approved ticketing tools. Meet service level expectations and maintain accurate ticket documentation. Communicate effectively with users, site leadership, and support teams. Identify trends and opportunities for process improvement. Maintain compliance with customer security, safety, and operational standards.

Contract Duration: 3 months