Desktop Support Technician
Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
About the role
We are seeking a qualified Desktop Support Technician to join our client’s team onsite in Deerfield Beach, FL and provide end-user support.
Responsibilities
- Provide desktop support for onsite users to include executive level support
- Troubleshoot and resolve hardware, software, network, and peripheral issues
- Device and user management through MS Intune
- Troubleshooting Windows 11 OS, Office 365, MS Authentication and mobile issues
- Perform setup and provisioning of equipment to business users
- Manage Team Service Now Ticket queue (Meeting Ticket SLAs)
- Drive issues to resolution through engagement/escalation to other support teams (when required)
Requirements
- Minimum 2 to 5+ years of related desktop experience, both deskside and remote
- Windows 11 OS experience required
- Excellent customer service and interpersonal skills
- Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise)
- Microsoft Intune experience desired
- Must have a valid driver’s license, clean MVR, and reliable transportation
- Must have the ability to travel to other locations as needed
- Must be authorized to work in the United States without the need for current or future employer sponsorship
- W2 only, no Corp to Corp
Pay
The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.