Desktop Support Technician

About the role

One of TEKsystems' clients is seeking a mid-to-senior and proactive Level II Desktop Support Technician with experience in Microsoft 365, Intune, and modern endpoint management. This role goes beyond day-to-day helpdesk support — you will serve as the main technical point of contact for endpoint services, ensuring secure, efficient, and seamless user experiences across the enterprise environment. The ideal candidate will have proven success designing, supporting, and optimizing Windows 11, Microsoft Entra ID (Azure AD), Intune, and the M365 ecosystem, along with a passion for driving automation and modern workplace initiatives.

Responsibilities

• Act as a Level II for complex EUC issues, working closely with other team members.
• Assist with the administration, configuration, and troubleshooting of Microsoft Intune (device compliance, security baselines, Autopilot, application deployment, conditional access).
• Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with advanced troubleshooting and policy management.
• Administer and support Microsoft Entra ID (Azure Active Directory), including conditional access, MFA, role-based access, and identity lifecycle management.
• Design, implement, and maintain modern endpoint management strategies, including Windows Autopilot provisioning and policy-based configuration.
• Create and maintain PowerShell scripts and automation workflows for endpoint management and reporting.
• Collaborate with security and infrastructure teams to enforce compliance, Zero Trust principles, and endpoint security posture.
• Contribute to IT roadmaps and EUC strategy, recommending improvements in tools, processes, and user experience.
• Maintain technical documentation, SOPs, and knowledge bases to empower Level I/II teams.
• Support onboarding/offboarding processes at a senior technical level, ensuring alignment with compliance and security standards.

Skills

• Desktop, Windows 10/11, Support, Troubleshooting, Hardware, Customer service
• Active Directory, Imaging, Deployment, Office 365, Printers, O365
• Microsoft Intune (device compliance, security baselines, Autopilot, application deployment, conditional access)
• Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Microsoft Entra ID (Azure AD) administration (conditional access, MFA, role-based access, identity lifecycle management)
• PowerShell scripting and automation workflows
• Service desk and ticketing systems

Pay

The pay range for this position is $32.00 - $40.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

• This is a Contract to Hire position.
• Fully onsite in Birmingham, AL.