Desktop Support Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is seeking a qualified Desktop Support Technician to join their team onsite in Seattle, WA. This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related IT equipment. The technician is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests.

Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, image, deploy, and maintain endpoint devices according to established procedures.
• Perform equipment moves, adds, changes, and refresh activities.
• Respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed.
• Track, update, and resolve support tickets within established service level agreements (SLAs).
• Assist with inventory management, asset tracking, device lifecycle activities, and equipment audits.
• Receive, stage, configure, and deploy new hardware and software.
• Support end users in person, over the phone, and through remote support tools.
• Troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices.
• Escalate complex issues to higher‑level technical teams when appropriate.
• Assist with operating system upgrades, software installations, patching, and technology rollout projects.
• Support backup and recovery activities as directed.
• Maintain knowledge‑base articles and contribute to process improvement initiatives.
• Follow established security, compliance, and operational procedures.
• Collaborate with other IT team members to ensure consistent service delivery.

Qualifications

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred.
• 1–3+ years of desktop support, help desk, field services, or technical support experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, wireless connectivity).
• Experience using ticketing systems such as ServiceNow or comparable ITSM tools.
• Familiarity with desktop imaging, software deployment, and hardware break/fix activities.
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware.
• Strong troubleshooting and problem‑solving skills.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to interact professionally with technical and non‑technical users.
• Authorization to work in the United States without employer sponsorship.

Pay

The hourly rate ranges from $19.50 to $26.00, subject to local minimum wage requirements and factors such as geography, skills, education, and experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D insurance.
• Disability plans.
• Employee Assistance Program.
• Paid holidays (up to 6 days annually).
• Paid time off (minimum of 10 days annually).
• Paid parental leave (minimum of 10 days annually).
• 401(k) retirement plan.
• FSA/HSA pre‑tax benefits.