Desktop Support Technician
About the Role
Our client is seeking a qualified Desktop Support Technician to join their team onsite in Charleroi, PA, and provide end-user support.
Responsibilities
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Supports and maintains user account information including rights, security, and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed li>Resolves network connection issues, tracks network connections back to network switches
- Escalates problems and issues to a higher level of support if unable to resolve
- Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
- Interacts with customers, responding to routine technical questions or requests for information
Qualifications
- Minimum 3 to 6+ years of experience supporting PC hardware and software
- Comfortability providing hands and feet support for network connection issues
- Hardware and software support experience
- Deskside support experience
- Customer-facing experience
- Mobile device support experience
- Able to multi-task, work in a fast-paced environment with strong personalities, and detail-oriented
Skills
- CompTIA A+ certification preferred but not required
Pay
The rate for this position is between $18.75 - $25.00 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package, subject to applicable eligibility requirements, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.