Desktop Support

About the role

Assists client day-to-day functionality and efficiency.

Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location.

Responsibilities

• Configures, installs and maintains computer software & Peripheral systems for users.
• Identifies, manage and resolve issues in a timely manner (within SLA).
• Responds to customer requests effectively and communicates with them to address issues.
• Familiarity on updating the tickets (Incidents / service requests) in Jira (Ticketing tool).

Requirements

• Extensive knowledge on Windows 10 troubleshooting and imaging process (optional).
• LAN, WAN knowledge.
• Troubleshooting networking and connection issues.
• Should be able to lift and shift (Desktops, Printers, Etc.).

Qualifications

3+ years’ experience.

Ability to work in a fast paced environment.

Skills

Windows 10 troubleshooting and imaging process (optional).

LAN, WAN knowledge.

Troubleshooting networking and connection issues.

Ability to lift and shift (Desktops, Printers, Etc.).

Benefits

N/A

Pay

N/A

Schedule

N/A

Benefits

N/A