desktop support

About the role

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED**

Responsibilities

• Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions.
• A Client Services analyst will promote positive customer relationships and mentors’ teammates to ensure client satisfaction and organizational success.
• Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems.
• An analyst will communicate status and progress to the customers in a timely professional manner.
• All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system.
• A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems.
• Skills include proficiencies with different types of computer hardware