Desktop Support

About the role

This is a fully onsite contract position based in Waterloo, IA. Weekend on-call rotation is required, and overtime is possible. Metatarsals are required on the first day. Some travel between Waterloo area locations may be required.

Responsibilities

• Perform and monitor standard, stable processes such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving ServiceNow trouble tickets.
• Document and distribute information including updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
• Maintain effective email communications and create basic documents/records such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, and inventory/service records.
• Handle standard facilities administration requests.
• Recognize and resolve process/operation problems using pre-established, documented solutions; escalate issues outside established procedures.
• Maintain equipment, supplies, and data by scheduling routine maintenance, ordering supplies, monitoring inventory, updating records, and interacting with suppliers.
• Apply technical knowledge to support processes, such as understanding basic printer operations, replacing toner and pickup rollers, and troubleshooting end-user tickets using KB articles.

Pay

The pay range for this position is $20.00 – $23.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital indemnity insurance
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)