Support Administrator

About the role

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination, develop/authorize/revise personal budgets based on assessed needs and outcomes, assist individuals and families to explore and obtain services and supports, and implement an ongoing system of review.

Responsibilities

• Act as the primary point of coordination for the person-centered planning team.
• Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual.
• Complete and/or coordinate thorough assessments to determine the need for services and supports; revise assessments as needs change and annually.
• Facilitate the development of a person-centered plan, including the determination and direction of needed supports; revise plan as needed based on individual or team concerns, progress toward outcomes, plan review, MUI prevention plans, or other issues impacting services.
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person.
• Plan with teams to access cost-efficient and effective services to meet ISP needs.
• Establish and approve budgets for services based upon assessed needs and preferred ways of meeting those needs.
• Manage fiscal processes related to service authorizations, including use of local and statewide projection tools; manage prior authorization processes and respond to revision requests as needed.
• Establish and maintain contact with service providers and natural supports to ensure effective coordination by appropriate providers.
• Promote community presence and participation; provide referral and linkage to community resources to help individuals meet needs and engage with their communities.
• Implement ongoing monitoring and continuous plan review to ensure supports are delivered according to each individual plan, progress is made toward desired outcomes, and individuals are satisfied with services; take action to remedy immediate concerns regarding health and welfare.
• Assist individuals in choosing providers as needed; assist with enrollment onto Medicaid waivers as appropriate.
• Complete all related paperwork accurately and in a timely manner to maintain funding for supports, including development and recommendation of plans for approval to DODD when services are funded through DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

Specialty Assignments

In addition to ongoing case work, openings may exist in specialty areas such as Assessor, Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition. Candidates may be considered for any open assignment; assignment details will be provided during interviews.

Unusual Working Conditions

• Extensive driving both within and beyond Cuyahoga County is required; reliable personal transportation and a valid driver’s license are essential functions.
• Planning meetings occur in individual/family homes, throughout the community, and during evenings and weekends.

Salary

Starting salaries are set by Collective Bargaining Agreement: BA $54,515; MA $56,150. Salaries are not negotiable.

Hire Dates

Onboarding dates in 2026: September 21, October 5, November 2, 16, and 30. Selected candidates must be available to start on one of these dates.

Benefits

• Over 40 paid days off per year, including holidays.
• Flexible hybrid schedule (two days remote, three in-office/community).
• Ohio PERS pension.
• Low-cost major medical insurance; free dental, vision, and life insurance.
• Annual professional development reimbursement and membership dues reimbursement.
• Mileage reimbursement at the IRS rate.
• Public Service Loan Forgiveness program eligibility.
• Flexible Spending Account and tuition reimbursement.

Requirements

• Bachelor’s degree in Special Education, Social Work, Psychology, or a related field.
• Experience providing service coordination or working in a DD program is highly recommended.
• Ability to obtain and maintain SSA certification within state statute timelines.
• Valid driver’s license and maintain an insurable driving record per Cuyahoga DD policy (DL number required during application).