SupplySight Field Service Representative - Greater Boston Market

About the role

R.S. Hughes Company, Inc. is a dynamic North American distributor of industrial supplies, founded in 1954, with over 40 warehouse sites in the United States and Mexico. The company maintains an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling, and safety products. R.S. Hughes values hard work, common sense, and rewards employees who exemplify these traits, offering competitive salaries and benefits while encouraging employees to make a difference. The SupplySight Field Service Representative reports to Sales Management and works closely with the corporate SupplySight Operations team. Key deliverables include maximizing customers’ experience by ensuring optimal inventory is present and ready for use within their facilities, focusing on meeting target KPIs through operational excellence and a steadfast commitment to servicing customers. At least 80% of the Service Representative’s time is spent in the field at customer facilities, and the role requires adherence to all company policies and safety protocols.

Responsibilities

• Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Service and maintain equipment located at SupplySight Program customer sites.
• Oversee and assist with preparing orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.

Requirements

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.

Skills

• Effective communication and organizational skills
• Strong work ethic with focus on Results
• Detail Oriented
• Strong Problem-solving capabilities
• Ability to work independently and within a team.
• Entrepreneurial Spirit
• Basic Excel and data analysis skills
• Ability to adapt and become proficient in our internal ERP and Web Based Platforms
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Benefits

• Paid Time off
• Major medical, dental, vision
• Company paid short-term and long-term disability
• Paid parental leave
• Various supplemental benefit plans
• Employee Stock Ownership Program (ESOP)

Pay

Target Base Compensation range for this non-exempt role is $25.00 - $27.00/ hr. DOE. This role is also eligible for our Bonus Incentive Program!

Schedule

This is a Full-Time position.