SupplySight Field Service Representative

About the role

The SupplySight Field Service Representative plays a crucial part in maximizing customer experiences by ensuring optimal inventory availability and meeting target KPIs. This role involves direct delivery of SupplySight program support at customer facilities, fostering strong relationships, and maintaining organized inventory.

Responsibilities

• Maximize customer experience by ensuring optimal inventory is present and ready for use within facilities.
• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Answer questions for customers, support product additions, updates, or changes, and develop an understanding of major product groupings and products.
• Maintain organized inventory in accordance with RSH policies, ensuring proper labeling, storage, handling, and packaging.
• Collaborate with the inside operations team and the assigned outside sales representative to provide the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained.
• Service and maintain equipment located at SupplySight Program customer sites.
• Prepare orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.

Requirements

• High school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license.
• One year of B2B Sales and/or Merchandising / Operations experience desired.

Qualifications

• Exceptional customer service skills.
• Strong work ethic with a focus on results.
• Effective communication and organizational skills.
• Strong problem-solving capabilities.
• Ability to work independently and within a team.
• Entrepreneurial spirit.
• Basic Excel and data analysis skills.
• Ability to adapt and become proficient in internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Skills

• Effective communication and organizational skills.
• Strong work ethic with a focus on results.
• Detail-oriented.
• Problem-solving capabilities.
• Ability to work independently and within a team.
• Entrepreneurial spirit.
• Basic Excel and data analysis skills.
• Ability to adapt and become proficient in internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Benefits

• Paid Time Off
• Major Medical, Dental, Vision Insurance
• Company-paid Short-Term and Long-Term Disability
• Paid Parental Leave
• Variety of Supplemental Benefit Plans
• Employee Stock Ownership Program (ESOP)

Pay

Target base compensation range for this non-exempt role is $27.40/hr. or $57,000 annualized DOE. This role is also eligible for the company’s Bonus Incentive Program!

Schedule

This is a Full-Time position, eligible to participate in the Company’s benefit plans.