SupplySight Field Service Representative

About the role

The SupplySight Field Service Representative plays a crucial part in maximizing customer experiences by ensuring optimal inventory availability and adherence to target KPIs. This role involves direct delivery of SupplySight program support at customer facilities, fostering strong relationships, and maintaining organized inventory.

Responsibilities

• Deliver exceptional customer service by providing program support at customer facilities.
• Develop and maintain strong relationships with key customer personnel and participate in program improvements.
• Answer customer questions, manage product additions, updates, or changes, and present product solutions.
• Maintain organized inventory in compliance with RSH policies, including temperature-sensitive materials.
• Collaborate with the inside operations team and assigned sales representatives for top-tier customer support.
• Operate company vehicles to resupply inventory programs and ensure timely material delivery.
• Service and maintain equipment at SupplySight Program customer sites.
• Assist with order preparation and delivery to customer facilities.

Requirements

• High school diploma required; bachelor's degree in supply chain management, merchandising, or related field preferred.
• Valid state-issued driver’s license required.
• One year of B2B sales and/or merchandising/operations experience desirable.

Key Competencies

• Exceptional customer service and strong interpersonal skills.
• Effective communication and organizational abilities.
• A strong work ethic with a focus on results.
• Detail-oriented and problem-solving skills.
• Teamwork and collaboration.
• Entrepreneurial spirit and adaptability.
• Basic Excel and data analysis skills.
• Proficiency in company internal ERP and web-based platforms.
• Physical ability to lift up to 50 pounds and stand for extended periods.

Skills

• Effective communication and organizational skills.
• Strong work ethic with a focus on results.
• Detail-oriented and problem-solving capabilities.
• Ability to work independently and within a team.
• Entrepreneurial spirit.
• Basic Excel and data analysis skills.
• Adaptability to learn and use company internal systems.
• Physical stamina for lifting and standing.

Benefits

• Paid time off.
• Major medical, dental, and vision insurance.
• Company-paid short-term and long-term disability.
• Parental leave.
• Variety of supplemental benefit plans.
• Employee Stock Ownership Program (ESOP).

Pay

Target base compensation range for this non-exempt role is $23.00/hr, with DOE. This role is also eligible for the company's Bonus Incentive Program.