SupplySight Field Service Representative - Knoxville, TN

Position Description

The SupplySight Field Service Representative reports to Sales Management, while working closely with the corporate SupplySight Operations team. Key deliverables for this critical field-based position include maximizing our customers’ experience by ensuring that optimal inventory is present and ready for use within their facilities, with a focus on meeting target KPIs through operational excellence and steadfast commitment to servicing our customers. At least 80% of the Service Representative’s time will be spent in the field at our customers’ facilities. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful

• Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
• Develops strong relationships with key customer personnel and participates in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintains organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrates strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilizes company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Serves and maintains equipment located at SupplySight Program customer sites.
• Oversees and assists with preparing orders prior to delivering them to customer facilities.

Education/Certification/Licenses

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.

Skills That Will Make You Successful

• Effective communication and organizational skills
• Strong work ethic with focus on Results
• Detail Oriented
• Strong Problem-solving capabilities
• Ability to work independently and within a team
• Entrepreneurial Spirit
• Basic Excel and data analysis skills
• Ability to adapt and become proficient in our internal ERP and Web Based Platforms
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Target Base Compensation

This role is also eligible for our Bonus Incentive Program! This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).