SupplySight Field Service Representative - Detroit, MI Market

About the role

R.S. Hughes Company, Inc. is a dynamic, North American distributor of industrial supplies founded in 1954. We are committed to maintaining an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling, and safety products. Our culture values hard work, professionalism, and the continuous improvement of our programs.

Responsibilities

• Maximize customers' experience by ensuring optimal inventory is present and ready for use within their facilities.
• Meet target KPIs through operational excellence and a steadfast commitment to servicing customers.
• Work closely with the corporate SupplySight Operations team and the assigned outside sales representative to provide top-tier customer support.
• Maintain organized inventory in accordance with RSH policies, ensuring proper labeling, storage, handling, and packaging of temperature and time-sensitive materials.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained.
• Service and maintain equipment located at SupplySight Program customer sites.
• Perform other job duties as assigned.

Requirements

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising, or related field preferred.
• Valid state-issued driver license.
• One year of B2B Sales and/or Merchandising / Operations experience desired.

Qualifications

• Exceptional customer service skills, providing direct delivery of SupplySight program support at customer facilities.
• Strong relationships with key customer personnel and participation in negotiations and discussions to improve the program.
• Understanding of major product groupings and products to effectively service, stock, and present product solutions.
• Teamwork and communication skills, collaborating with the inside operations team and the assigned outside sales representative.
• Independent and team-oriented, able to work with minimal supervision.
• Problem-solving abilities, detail-oriented, and entrepreneurial spirit.
• Basic Excel and data analysis skills, proficiency in our internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Skills

• Effective communication and organizational skills.
• Strong work ethic with a focus on results.
• Detail-oriented and problem-solving capabilities.
• Ability to work independently and within a team.
• Entrepreneurial spirit.
• Basic Excel and data analysis skills.
• Adaptability and proficiency in our internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Pay

The target base compensation range for this non-exempt role is $24.00 - $26.00/hr. DOE. This role is also eligible for our Quarterly Bonus Incentive Program!

Schedule

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time Off; major medical, dental, vision; Company-paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).