SupplySight Field Service Representative

About the role

R.S. Hughes Company, Inc. is a dynamic, North American distributor of industrial supplies founded in 1954. We are committed to excellence in both our products and our employees, offering competitive salaries, benefits, and a supportive work environment.

Responsibilities

• Maximize customers' experience by ensuring optimal inventory is present and ready for use within their facilities.
• Meet target KPIs through operational excellence and steadfast commitment to servicing customers.
• Provide exceptional customer service by delivering SupplySight program support at the customer’s facility.
• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Answer questions for customers, support product additions, updates, or changes, and develop an understanding of major product groupings and products to effectively service, stock, and present product solutions.
• Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Collaborate with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Service and maintain equipment located at SupplySight Program customer sites.
• Oversee and assist with preparing orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.

Requirements

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.

Qualifications

• Effective communication and organizational skills.
• A strong work ethic with a focus on results.
• Strong problem-solving capabilities.
• The ability to work independently and within a team.
• An entrepreneurial spirit.
• Basic Excel and data analysis skills.
• The ability to adapt and become proficient in our internal ERP and Web Based Platforms.
• The ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Skills

• Effective communication and organizational skills.
• A strong work ethic with a focus on results.
• Strong problem-solving capabilities.
• The ability to work independently and within a team.
• An entrepreneurial spirit.
• Basic Excel and data analysis skills.
• The ability to adapt and become proficient in our internal ERP and Web Based Platforms.
• The ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Pay

Target Base Compensation range for this non-exempt role is $26.00 - $29.00/hr. DOE.

Schedule

This role is full-time and eligible to participate in the Company’s benefit plans including: Paid Time Off; major medical, dental, vision; Company-paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP), with eligibility after 30 days of service.