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Jobs · Quality Assurance · Pennsylvania

Supervisory Quality Assurance Specialist.

Defense Logistics Agency · Philadelphia, PA · 6 days ago
Quality AssuranceFull-time

About the Role

Responsible for a wide range of technical and quality activities within the Technical/Quality Division. This position involves planning, organizing, coordinating, directing, and integrating the work of subordinate staff.

Responsibilities

  • Manages and directs subordinate technical, quality assurance, and administrative personnel.
  • Develops, presents, and promulgates recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.
  • Manages studies and special projects regarding and affecting Supplier Operations plans, goals, and initiatives.
  • Monitors the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.
  • Identifies and implements initiatives to eliminate or reduce inefficient and/or ineffective work practices and provides technical guidance to subordinates to improve efficiency and productivity.
  • Reviews decisions made by subordinates and/or team leads, assuring application of all personnel management programs.
  • Coordinates, directs, and integrates work of teams, including a wide range of technical and quality activities related to the supply chain.
  • Plans and accomplishes work and provides problem-solving expertise affecting the timely coordination and integration of multiple technical and quality processes and initiatives for assigned programs.
  • Investigates and resolves customer complaints.

Requirements

  • Must be a U.S. citizen.
  • Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks will be grounds for removal.
  • Non-Critical Sensitive security requirement.
  • Fair Labor Standards Act (FLSA): Exempt.
  • Males born after 12-31-59 must be registered or exempt from Selective Service.
  • Supervisory Probation: Required.
  • Completion of Supervisory Certification Program: Required.
  • Bargaining Unit Status: No.
  • Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities.
  • Defense Acquisition Workforce position. Must complete DoD certification and other requirements.
  • Position requires DoD Acquisition Engineering & Technical Management, Practitioner certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2 years.

Qualifications

To qualify for a Supervisory Quality Assurance Specialist, your resume and supporting documentation must support:

  • Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes:
    • Coordinates, directs, and integrates work of teams, including a wide range of technical and quality activities related to the supply chain.
    • Manages studies and special projects regarding and affecting Customer and/or Supplier Operation plans, goals, and initiatives.
    • Plans and accomplishes work and provides problem-solving expertise affecting the timely coordination and integration of multiple technical and quality processes and initiatives for assigned programs.
    • Investigates and resolves customer complaints.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.

Additional Information

  • This position does not meet criteria for appointment of Reemployed Annuitants.
  • The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
  • The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
  • Advisory: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law, and under Federal law, Marijuana is illegal.

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