Supervisor Retail Experience- Latrobe

About the role

The Supervisor of Retail Experience supports the Financial Center Manager with providing exceptional service with a focus on operations, obtaining organizational goals, financial center growth, staff development, implementing policies and procedures and embracing the Clearview’s Mission, Vision and Values.

Responsibilities

• Supports management with in the moment coaching and monitors staff to meet/exceed financial center, as well as individual, sales and service goals.
• Along with management, assigns, monitors, and reviews staff assignments to ensure completion of duties according to established procedures and timeframes.
• Maintains all necessary department records in accordance with established procedures.
• Contributes to regular staff meetings, huddles, and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.
• Handles a cash drawer may be required.
• May serve as a Notary.
• May process consumer and real estate loans.
• May actively manage loan queues to ensure approved loans are funded.
• Ensures staff is trained on all policies and procedures.
• Handle other duties as assigned.

Requirements

• High school diploma or equivalent required
• 3-5 years of similar or transferrable experience required
• Certified and experienced NMLS preferred
• Strong lending experience required - Consumer, Mastercard, Home Equity
• Excellent member service skills
• Ability to build relationships through excellent communication skills
• Strong knowledge of Clearview’s products and services
• Ability to meet goals and assist employees to make goals
• Strong analytical skills
• Proficient computer skills
• Able to maintain accuracy in a fast-paced environment
• Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
• Able to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
• Able to work flexible hours based on operational needs

Qualifications

• Strong analytical skills
• Proficient computer skills
• Able to maintain accuracy in a fast-paced environment
• Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
• Able to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
• Able to work flexible hours based on operational needs

Skills

• Leadership
• Modeling of behaviors
• New ideas and new ways of creating a member experience
• Empathy, self-reflection, and adjustment of own behaviors
• Effective emotional intelligence
• Active listening in communications with others
• Problem-solving
• Clear communication
• Employee development
• Managing effectiveness
• Community engagement

Benefits

Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.