Supervisor - Retail

Position Summary

Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Essential Functions

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Affixes in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills and Abilities

• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: One year of supervisory experience. Retail experience preferred.
• Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.
• Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements

• Ability to operate electronic cash register.
• Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports.
• Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.).
• Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.).
• Ability to read and understand sales reports.